Principal Support Analyst

Job Summary

A company is looking for a Principal Support Analyst to maintain technology environments and provide technical support.

Key Responsibilities

• Oversee 24/7 operations strategy and ensure alignment with organizational goals
• Provide leadership during critical incidents and coordinate cross-functional teams for resolution
• Drive development of operational strategies focusing on scalability, reliability, and automation

Required Qualifications

• Strong experience in enterprise mainframe environments (z/OS, MVS)
• Hands-on expertise with Control-M and integration with distributed and cloud platforms (e.g., AWS)
• Proven experience leading operations in a 24/7 environment
• Ability to lead critical incidents end-to-end
• Strategic mindset focused on scalability and continuous improvement