Principal Support Escalation Manager

Job Summary

A company is looking for a Principal Support Escalation Manager.

Key Responsibilities

• Create and drive communication plans for complex escalation issues
• Develop innovative solutions and protocols for escalation scenarios
• Manage customer expectations and facilitate faster issue resolution

Required Qualifications

• Master's or Bachelor's Degree in technology, business, or related field with relevant experience
• 4+ years of experience in the technology industry or customer service with a Master's Degree, or 6+ years with a Bachelor's Degree
• 9+ years of relevant experience or equivalent experience without a degree
• Ability to meet security screening requirements
• Project management experience is preferred