Principal Systems Operations Manager

Job Summary

A company is looking for a Principal, System Operations Manager.

Key Responsibilities

• Oversee system availability, performance monitoring, and operational continuity
• Guide infrastructure modernization initiatives and implement security best practices
• Lead the design and improvement of ITSM processes and manage service delivery quality

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field (Master's or PMP preferred)
• 10+ years in IT systems engineering, operations, or infrastructure leadership
• 5+ years in technical and service delivery leadership roles
• Expertise in ITIL4, ITSM, and technical project execution in regulated environments
• Knowledge of HIPAA, SOC, and enterprise compliance frameworks