Principal Tech Support Engineer

Location: Remote
Compensation: Salary
Staff Reviewed: Wed, Mar 27, 2024
This job expires in: 2 days

Job Summary

A company is looking for a Principal Technical Support Engineer I.

Key Responsibilities:
  • Resolve technical issues of the product suite for Enterprise Customers and Partners globally
  • Document and verify reported problems, troubleshoot, and provide resolutions
  • Log/report issues, prioritize based on urgency, and close issues with technical analysis documentation

Required Qualifications:
  • Minimum of 2 years in a previous Technical Support role
  • Experience in Contact Center Technologies, CentOs Linux, Networking, Windows OS, and SIP
  • Demonstrated ability to learn complex software tools quickly
  • Knowledge of Cloud technologies like AWS and/or Google
  • Basic Knowledge of Salesforce ServiceCloud (Salesforce Communities a PLUS)

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