Principal Tech Support Engineer

Job is Expired

Location: Remote

Compensation: Salary

Staff Reviewed: Wed, Mar 27, 2024

Job Category: Information Technology

Weekly Hours: Full Time

Career Level: Experienced

Job Summary

A company is looking for a Principal Technical Support Engineer I.

Key Responsibilities:

Resolve technical issues of the product suite for Enterprise Customers and Partners globally
Document and verify reported problems, troubleshoot, and provide resolutions
Log/report issues, prioritize based on urgency, and close issues with technical analysis documentation

Required Qualifications:

Minimum of 2 years in a previous Technical Support role
Experience in Contact Center Technologies, CentOs Linux, Networking, Windows OS, and SIP
Demonstrated ability to learn complex software tools quickly
Knowledge of Cloud technologies like AWS and/or Google
Basic Knowledge of Salesforce ServiceCloud (Salesforce Communities a PLUS)

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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