Principal Tech Support Engineer

Job is Expired

Location: Remote

Compensation: To Be Discussed

Staff Reviewed: Mon, Jun 10, 2024

Job Category: Information Technology

Weekly Hours: Full Time

Career Level: Experienced

Job Summary

A company is looking for a Principal Technical Support Engineer I.

Key Responsibilities:

Resolve technical issues of the product suite for Enterprise Customers and Partners globally
Document and verify reported problems, troubleshoot, and provide effective communication
Set issue priority based on urgency, provide quick resolutions, and document technical analysis

Required Qualifications:

Minimum of 2 years in a previous Technical Support role
Experience with Contact Center Technologies, CentOs Linux, Networking, Windows OS, and SIP
Demonstrated ability to learn complex software tools quickly
Knowledge of Cloud technologies and Salesforce ServiceCloud
Flexibility to work in a technical, fast-paced environment and achieve KPIs regularly

COMPLETE JOB DESCRIPTION

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Job is Expired

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