Principal Tech Support Engineer

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Mon, Jun 10, 2024
This job expires in: 26 days

Job Summary

A company is looking for a Principal Technical Support Engineer I.

Key Responsibilities:
  • Resolve technical issues of the product suite for Enterprise Customers and Partners globally
  • Document and verify reported problems, troubleshoot, and provide effective communication
  • Set issue priority based on urgency, provide quick resolutions, and document technical analysis

Required Qualifications:
  • Minimum of 2 years in a previous Technical Support role
  • Experience with Contact Center Technologies, CentOs Linux, Networking, Windows OS, and SIP
  • Demonstrated ability to learn complex software tools quickly
  • Knowledge of Cloud technologies and Salesforce ServiceCloud
  • Flexibility to work in a technical, fast-paced environment and achieve KPIs regularly

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