Principal Technical Account Manager
Job Summary
Owning enterprise-level strategic engagements, the full-time remote Principal Technical Account Manager will serve as a strategic advisor to executive leadership, define customer success frameworks, and lead transformational programs with measurable business impact.
Key responsibilities
- Lead enterprise-level strategic engagements and act as a strategic advisor to executive leadership
- Define and drive systemic customer success initiatives and operational standards across the organization
- Influence product direction and operational strategy through deep customer insights and advocacy
Required qualifications
- 12+ years in Principal Technical Account Management, Enterprise Program Management, or related strategic technical roles
- Proven track record managing highly strategic enterprise customers or large-scale programs
- Expert-level proficiency in platform architecture, enterprise operations, and customer engagement strategy
- Deep proficiency in CRM platforms (Salesforce and Dynamics preferred) and integrations
- Exceptional executive communication skills with the ability to translate complex challenges into strategic narratives
Complete Job Description
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