Principal Technical Analyst

Job Summary

To deliver exceptional post-sales support, the full-time Principal Technical Analyst will manage customer inquiries, resolve service requests, and provide strategic technical assistance while ensuring customer satisfaction in a remote environment.

Key responsibilities

• Manage and resolve Service Requests logged by customers on Oracle products, contributing to proactive support activities
• Own and resolve customer issues throughout the Service Request lifecycle while managing customer expectations
• Contribute to Knowledge Management content creation and collaborate with development on product improvement programs

Required qualifications

• Bachelor's degree in Computer Science, Engineering, or a related technical field
• 10+ years of proven professional experience in database, network, or system administration roles
• In-depth knowledge of Oracle Database administration (12c, 18c, 19c, 23c)
• Experience with Oracle Database Security features and Backup and Recovery processes using RMAN
• Familiarity with Oracle Cloud Infrastructure (OCI) and Oracle Autonomous Database