Principal Technical Program Manager

Job Summary

Owning the end-to-end program management discipline for a large, multi-department portfolio, the full-time remote Principal Technical Program Manager will drive organizational impact by modernizing support planning and execution, establishing program management standards, and enhancing customer experience and engineering workflows.

Key responsibilities

• Integrate support planning and program execution systems with corporate planning standards to eliminate planning lag
• Define annual and multi-year roadmaps, translating strategic intent into funded and sequenced programs with clear ownership
• Lead program retrospectives and closeout reviews to generate insights and improve future program execution quality

Required qualifications

• 15+ years of experience in program management or operations, including 8 years in leadership roles within SaaS companies
• Bachelor's degree in Computer Science, Engineering, or Information Systems
• Experience managing portfolios, dependencies, and priorities across departments
• Experience selecting and deploying platforms such as Jira, Asana, or ServiceNow PPM
• Expertise in lean methodologies with experience driving organizations to higher lean maturity levels