Principal Technical Services Manager

Job Summary

Driving strategy and execution for technical service operations, the full-time Principal Technical Services Manager will oversee service delivery excellence, lead complex client engagements, and foster cross-functional collaboration in a remote environment.

Key Responsibilities

• Define and execute the technical services strategy aligned with organizational goals, serving as a senior technical authority
• Oversee the delivery of technical services, ensuring adherence to SLAs and quality standards while implementing continuous improvement initiatives
• Build and maintain strong relationships with key customers, providing executive-level guidance and leading strategic customer reviews

Required Qualifications

• Bachelor's degree in engineering, Computer Science, or related field (Master's preferred)
• 10+ years of experience in technical services, engineering, or related roles
• Proven experience leading complex technical initiatives and customer engagements
• Deep expertise in relevant technologies such as cloud platforms, enterprise systems, and SaaS environments
• Strong leadership and stakeholder management skills