Principal Technical Support Engineer

Job Summary

A company is looking for a Principal Technical Support Engineer.

Key Responsibilities

• Interact with customers and partners to provide trusted advisory support for technology solutions
• Deliver timely responses in critical situations while supporting customer teams and partners
• Provide engineering support and collaborate with teams to address complex challenges

Required Qualifications

• Bachelor's degree in Computer Science, Computer/Electronic Engineering, or related field
• 6 years of experience in product support, development, or troubleshooting in a technology company
• 6 years of experience in analyzing and resolving enterprise application issues
• 3 years of experience in developing enterprise applications with databases and programming in Java
• 2 years of experience in mentoring junior team members and working with operating systems and communication protocols