Principal Technical Support Manager

Job Summary

A company is looking for a Principal Technical Customer Support Manager.

Key Responsibilities

• Serve as a senior technical escalation point for critical customer issues
• Diagnose, troubleshoot, and resolve technical problems related to the platform
• Collaborate closely with engineering, product, and customer success teams to address system-wide challenges

Required Qualifications

• 10+ years of experience in technical customer support, preferably in SaaS or transactional software environments
• Expertise in troubleshooting complex software systems, APIs, and integrations
• Strong knowledge of cloud-based platforms, networking, and database technologies
• Experience managing high-priority escalations and working with enterprise clients
• Strong leadership and mentoring abilities