Principal Technical Writer

Job Summary

Working remotely, the full-time salaried Principal Technical Writer will manage customer onboarding documentation, ensuring clarity and usability for users while collaborating with cross-functional teams.

Key responsibilities

• Develop and maintain comprehensive onboarding documentation for customers
• Collaborate with product and engineering teams to gather technical information
• Ensure documentation meets user needs and adheres to company standards

Required qualifications

• Proven experience in technical writing, particularly in software or technology fields
• Strong understanding of customer onboarding processes and documentation best practices
• Ability to work independently and manage multiple projects simultaneously
• Familiarity with content management systems and documentation tools
• Experience collaborating with cross-functional teams in a remote environment