Private Pay Collections Specialist

Job Summary

A company is looking for a Private Pay Collections Specialist.

Key Responsibilities

• Manage the collection of outstanding private pay balances for Skilled Nursing Facilities (SNFs)
• Initiate and document private pay collection calls to residents and responsible parties
• Collaborate with Business Office Managers to resolve billing discrepancies and confirm payer responsibility

Required Qualifications

• Minimum 2 years of experience in long-term care billing and collections, focusing on private pay accounts
• High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Finance, or related field preferred
• Experience making outbound collection calls in a healthcare or senior living environment preferred
• Knowledge of SNF billing practices and payer responsibility structures
• Proficiency in Microsoft Word, Excel, and Outlook required