Pro Solutions Center Representative

Job Summary

Working remotely, the full-time Pro Solutions Center Representative I will manage customer interactions by processing quotes, orders, and returns while collaborating with Pro Customers and sales teams to ensure timely and accurate service delivery.

Key responsibilities

• Process quotes, orders, and returns through various communication channels including phone, email, and fax
• Inform customers of promotions and provide product recommendations while addressing service inquiries
• Collaborate with shipping and sales teams to troubleshoot issues and maintain effective communication with customers

Required qualifications

• 2 years of experience in a call center, office administration, or high-volume retail environment
• Basic math and reading comprehension skills
• Proficient in Microsoft Office and basic computer skills
• Ability to multi-task, prioritize, and manage time effectively
• Positive attitude with problem-solving capabilities