Pro Solutions Center Supervisor

Job Summary

Supervising a high-performing team, the full-time remote Pro Solutions Center Supervisor will manage customer service representatives, ensuring adherence to service level agreements while supporting team development and performance management.

Key responsibilities

• Oversees daily operations and performance of customer service representatives
• Supports the sales team in qualifying customers and selling solutions
• Leads onboarding and training processes for new associates

Required qualifications

• Bachelor's Degree in Business Administration or equivalent experience
• 3 years of experience in a team leadership or coaching role
• 2 years of experience in a call center or similar work environment
• Experience in training and developing teams of 10 or more employees
• Knowledge of centralized management and support practices