Pro Success Manager

Job Summary

Leading a team of 10-12 Success Specialists, the full-time Pro Success Manager II will drive performance in customer retention, satisfaction, and product adoption while working remotely to enhance team effectiveness and business outcomes.

Key responsibilities

• Lead, coach, and develop a team, setting clear expectations and managing performance
• Analyze performance data to identify trends and implement strategies for improvement
• Collaborate with cross-functional teams to enhance customer experiences and drive operational improvements

Required qualifications

• 8+ years of experience in Customer Success, Account Management, or related fields in a B2B, SaaS, or technology environment
• 3+ years of experience leading metrics-driven customer-facing teams
• Proven success in driving customer retention and revenue growth through data-informed decision making
• Experience in building high-performing teams through effective hiring and coaching
• Strong analytical skills with experience using CRM platforms and customer success technologies