Pro Support Representative

Job Summary

A company is looking for a Pro Support Frontline Representative to manage the health and success of service professionals' businesses through expert consultation and technical support.

Key Responsibilities

• Provide real-time support for web and app experiences, guiding Pros in managing their profiles
• Conduct discussions on Pay-per-Lead and Subscription products, explaining ROI and product value
• Maintain knowledge of products and policies to deliver accurate solutions and improve Pro experiences

Required Qualifications

• 1-2+ years of experience in high-volume customer support or account management, preferably in Tech or SaaS
• Ability to navigate multiple tools and troubleshoot mobile apps across iOS and Android
• Self-starter mentality with focus and initiative in a fast-paced environment
• Flexibility to adapt to rapidly evolving products and procedures
• Preferred availability for a dedicated shift from 10:00am - 6:30pm ET or 10:30am - 7:00pm ET