Pro Support Representative

Job Summary

Managing the health and success of Pros' businesses, the full-time remote Pro Support Representative will provide expert consultation and technical support, ensuring high levels of Pro satisfaction and retention.

Key responsibilities

• Provide real-time support for web and app experiences, guiding Pros through effective profile management
• Conduct high-level discussions regarding Pay-per-Lead and Subscription products, aligning with Pro business goals
• Own individual KPIs including Productivity, Quality Assurance, and Resolution rates to enhance the Pro experience

Required qualifications

• 1-2+ years of experience in high-volume inbound customer support or account management, preferably in Tech or SaaS
• Ability to navigate multiple tools simultaneously while troubleshooting mobile apps across iOS and Android
• Strong understanding of small business pressures and ability to communicate complex policies clearly
• Self-starter mentality with the discipline to focus in a fast-paced environment
• Preferred availability for a dedicated shift of 10:00am - 6:30pm ET or 10:30am - 7:00pm ET