Problem Management Coordinator

Job Summary

A company is looking for a Problem Management Coordinator, remote.

Key Responsibilities

• Manages problems throughout their lifecycle from identification to resolution
• Leads root cause analysis efforts and engages relevant subject matter experts
• Acts as the primary contact for assigned problems, escalating issues as necessary

Required Qualifications

• Experience monitoring core KPIs and coaching problem owners
• Ability to learn new platforms quickly with a tool-agnostic mindset
• Exposure to Windows environments or similar technical ecosystems preferred