Problem Manager

Job Summary

A company is looking for a Problem Manager for a contract position.

Key Responsibilities

• Own the problem management lifecycle, driving structured post-incident analysis and identifying root causes
• Ensure corrective actions and defects are tracked to resolution, emphasizing quality over quantity
• Collaborate with Incident Management, Change Management, and Engineering teams to address service disruptions

Required Qualifications

• 3-5 years of experience in IT problem management, incident management, or a related ITSM or SRE role
• Demonstrated experience in conducting structured root cause analysis and producing high-quality RCA documentation
• Familiarity with ITIL problem management principles and best practices
• Experience with ITSM or project tracking tools (e.g., Jira, ServiceNow)
• Technical fluency to engage with engineering teams in a cloud-hosted SaaS environment