Problem Manager

Job Summary

A company is looking for a Problem Manager for a contract role.

Key Responsibilities

• Own the post-incident review process for significant incidents, ensuring timely completion and structured analysis
• Track corrective actions and defects identified through post-incident analysis to closure, partnering with Engineering and DevOps teams
• Produce high-quality root cause analysis documentation and maintain a consistent methodology for post-incident reviews

Required Qualifications

• 3-5 years of experience in IT problem management, incident management, or a related role
• Demonstrated experience in conducting structured root cause analysis and producing RCA documentation
• Familiarity with ITIL problem management principles and best practices
• Experience with ITSM or project tracking tools (e.g., Jira, ServiceNow)
• Comfortable working in a cloud-hosted SaaS environment with technical fluency to engage with engineering teams