Problem Manager

Job Summary

A company is looking for a Problem Manager for a contract role.

Key Responsibilities

• Own the post-incident review process, ensuring timely and structured completion
• Track corrective actions and defects identified through post-incident analysis to closure
• Collaborate with Engineering and DevOps teams to prioritize and complete corrective actions

Required Qualifications

• 3-5 years of experience in IT problem management or a related ITSM or SRE role
• Experience conducting structured root cause analysis and producing RCA documentation
• Familiarity with ITIL problem management principles and best practices
• Experience with ITSM or project tracking tools (e.g., Jira, ServiceNow)
• Comfortable working in a cloud-hosted SaaS environment