Problem Manager

Job Summary

A company is looking for a Problem Manager to support a large healthcare contract.

Key Responsibilities

• Lead end-to-end problem management activities for high-impact or recurring service issues
• Coordinate and facilitate root cause analysis efforts across technical teams
• Drive corrective and preventive actions to improve service stability and operational performance

Required Qualifications

• Bachelor's degree with 8-12 years of relevant experience, or Master's degree with 6-10 years of relevant experience
• Experience in Problem Management, Major Incident Management, or related ITSM functions
• Demonstrated experience facilitating root cause analysis and driving corrective actions
• Practical technical familiarity with enterprise infrastructure and operations
• Ability to work independently in a dynamic environment while maintaining accountability