Process Architect

Job Summary

To support organizational efficiency, the full-time remote Process Architect will design, standardize, and govern end-to-end business processes, ensuring alignment with optimization goals and compliance across various operational areas.

Key responsibilities

• Design and document end-to-end processes across claims, enrollment, customer service, utilization management, operations, and finance
• Establish enterprise process standards and maintain a centralized process repository while partnering with Business Optimization Architects
• Identify process inefficiencies and support operational teams during implementation by clarifying process intent and design

Required qualifications

• Bachelor's degree in Business, Healthcare Administration, Industrial Engineering, or a related field
• 5-8+ years of experience in process design, process architecture, or operational excellence
• Experience working within healthcare, insurance, or TPA operations
• Proficiency with process modeling tools and methodologies (e.g., BPMN)
• Strong documentation and facilitation skills