Process Design Specialist
Job Summary
To enhance operational efficiency, the part-time Process Design and Governance Specialist will design, document, and govern business processes across global operations, ensuring compliance and standardization while collaborating with various teams remotely.
Key Responsibilities
- Lead the design and redesign of core operational processes to improve efficiency and client experience
- Establish and maintain a process governance framework, including version control and change management protocols
- Monitor process performance using KPIs and drive corrective action plans for continuous improvement
Required Qualifications
- Bachelor's degree in Business Administration, Operations Management, Insurance, Risk Management, or related field
- 5+ years of experience in process design, business process management, or operational governance, preferably in insurance or financial services
- Strong understanding of insurance brokerage operations, including placement and claims
- Experience developing SOPs and process maps, as well as governance frameworks
- Familiarity with regulatory requirements relevant to global insurance operations
Complete Job Description
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