Process Implementation Specialist
Job Summary
Translating client service processes into actionable IT requirements, the full-time remote Process Implementation Specialist will map and document service delivery workflows, collaborate with technical teams, and lead user acceptance testing to enhance efficiency and profitability.
Key responsibilities
- Map, document, and standardize end-to-end service delivery processes across clients
- Translate operational processes into clear functional requirements for IT
- Lead user acceptance testing for process-related IT releases, identifying and resolving issues before deployment
Required qualifications
- Strong understanding of client service delivery processes
- Experience working with IT or technical teams on workflow or system changes
- Proficient in documentation skills, including SOPs and process maps
- Experience in user acceptance testing and implementation of new tools
- Analytical mindset with the ability to identify opportunities for simplification and automation
Complete Job Description
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