Process Improvement Associate

Job Summary

Working remotely, the full-time Associate, Process Improvement will manage operational improvements and workflow optimization projects, collaborating with stakeholders to enhance efficiency and support technology modernization.

Key responsibilities

• Lead the end-to-end management of operational improvement projects, ensuring collaboration and successful completion
• Develop training materials and communications to improve readiness for strategic implementations and technology launches
• Partner with business owners to implement scalable procedures that eliminate process breaks and manual workarounds

Required qualifications

• 3+ years of work experience in health insurance, health systems, or a related field
• 2+ years of experience with end-to-end project management
• 2+ years of experience designing and improving workflows and associated procedures
• A bachelor's degree or 3+ years of commensurate experience