Process Improvement Associate

Job Summary

Working remotely, the full-time Associate, Process Improvement will manage operational improvement projects, optimize workflows, and collaborate with stakeholders to enhance service delivery in the health insurance sector.

Key responsibilities

• Lead the end-to-end management of operational improvements and workflow optimization projects
• Develop training materials and update internal knowledge management to improve readiness for strategic implementations
• Partner with business owners to implement scalable procedural countermeasures that eliminate process breaks

Required qualifications

• 3+ years of work experience in health insurance, health systems, or a related field
• 2+ years of experience with end-to-end project management
• 2+ years of experience designing and improving workflows and related procedures
• A bachelor's degree or 3+ years of commensurate experience