Process Improvement Consultant

Job Summary

A company is looking for a Process Redesign Support specialist.

Key Responsibilities

• Participate in process mapping sessions to capture current-state workflows and identify improvement opportunities
• Support the development of future-state process documentation including workflow diagrams and SOPs
• Assist in validating requirements and help deliver training for supervisors and agents adopting new processes

Required Qualifications

• 2+ years of experience in process improvement, operations, or business analysis, ideally in healthcare or technology
• Bachelor's degree in Business Administration, Information Technology, Healthcare Administration, or related field
• Familiarity with Lean, Kaizen, or Six Sigma concepts
• Proficiency with process modeling tools like Visio or Lucidchart
• Must be a US Citizen with the ability to acquire a U.S. Public Trust