Process Improvement Consultant

Job Summary

To drive large-scale process improvement initiatives, the full-time Process Improvement Consultant will identify opportunities, manage cross-functional projects, and provide training to enhance provider onboarding and experience.

Key responsibilities

• Leads large-scale business process improvement initiatives to enhance customer satisfaction and reduce operational costs
• Collaborates with stakeholders to identify resources, mitigate risks, and provide updates on project status
• Analyzes and develops initiatives for business or system process improvements while training functional areas on implementation

Required qualifications

• 2 or more years of experience in process improvement initiatives with a bachelor's degree
• Experience with PEGA and project/product management preferred
• Subject matter expertise in Contract Configuration aspects such as Contracts, Implementation, and Enrollment
• Ability to develop and maintain analytical tools and models
• Six Sigma Green Belt Certification preferred