Process Improvement Manager
Job Summary
Leading data-driven process optimization initiatives, the full-time Manager, Process Improvement and Operational Excellence will enhance workflows across Customer Experience, Marketing, Sales, and Agent Operations in a remote capacity.
Key Responsibilities
- Lead cross-functional process improvement initiatives and support customer experience processes, including compliance-driven campaign execution
- Analyze workflows and system behaviors to identify improvement opportunities and define future-state processes with measurable impacts
- Act as a trusted partner to various teams, managing timelines and communicating complex insights clearly to stakeholders
Required Qualifications
- 4+ years of experience in process improvement, operational excellence, or analytics roles
- Hands-on experience with Salesforce and Genesys platforms
- At least 7 years of healthcare operations or process improvement experience
- Proven ability to translate complex data into operational insights
- Experience in integrated, enterprise system environments
Complete Job Description
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