Process Quality Coordinator

Job Summary

As a remote Process Quality Coordinator based in Michigan, the full-time position will manage transaction quality reviews for the repurchase process, ensure compliance with state document collection requirements, and collaborate with team members to evaluate case information accuracy.

Key responsibilities

• Manage transaction quality reviews for repurchase process cases
• Ensure accuracy of required document collections per state requirements
• Evaluate transactions for quality and provide feedback to team members

Required qualifications

• Bachelor's degree or high school diploma with three years of customer care experience
• Proficiency in computer and Microsoft Office applications
• Ability to work Monday to Friday from 8 a.m. to 5 p.m. Eastern time
• Must be a Michigan resident with a distraction-free work environment
• Ability to pass a pre-employment background check and drug screen