Process Strategy Optimization Manager

Job Summary

Driving large-scale, cross-functional initiatives, the full-time remote Process Strategy Optimization Manager will enhance operational excellence within Fraud and Safety Operations by managing end-to-end programs that improve quality, efficiency, and user experience while minimizing costs.

Key responsibilities

• Lead process improvement efforts through business case development, root cause analysis, and innovative solution implementation
• Achieve strategic alignment with cross-functional stakeholders to embed operational goals in system design and delivery plans
• Champion continuous improvement initiatives, promoting Lean and Six Sigma principles across teams

Required qualifications

• Bachelor's or Master's degree in Engineering, Science, or a related field
• 6+ years of experience in driving operational excellence within large-scale operations
• Proven track record in continuous improvement and operational optimization in complex organizations
• Strong data-driven problem-solving skills with experience in defining and measuring KPIs
• Experience in influencing cross-functional teams and senior stakeholders in a matrixed environment