Processing Analyst

Job Summary

A company is looking for a Processing Analyst to manage workforce operations and improve customer service through effective inventory management.

Key Responsibilities

• Manage day-to-day operations by monitoring inventory levels and staffing to meet customer SLA requirements
• Facilitate regular calls with supervisors to review program volumes and address escalated needs
• Analyze staffing models and recommend adjustments based on trends and business impacts

Required Qualifications

• Bachelor's degree in business or computer science preferred, or equivalent work experience
• Proficient with Microsoft Office Suite
• Strong leadership and time management skills
• Understanding of statistics, trend analysis, and forecasting
• Ability to engage in service recovery activities and communicate effectively with customers