Product and Customer Support Manager

Job Summary

A company is looking for a Manager of Product & Customer Support.

Key Responsibilities

• Manage the support ticket queue and day-to-day operations
• Act as a senior escalation point for complex technical issues and support troubleshooting
• Lead implementation and optimization of support tools and processes

Required Qualifications

• 5+ years in technical support or similar within a SaaS environment
• 2-3+ years of experience managing support teams or individual contributors
• Proficiency in JavaScript, HTML, and CSS at a debugging level
• Strong understanding of API calls and integrations
• Experience with support tools such as Zendesk, Jira, or similar