Product Complaints Specialist

Job Summary

A company is looking for a Product Complaints Specialist.

Key Responsibilities

• Manage customer complaint processes including logging, tracking, and documentation of complaints
• Lead routine complaint management meetings and ensure timely investigation progress
• Collaborate with teams to determine customer restitution and manage complaint metrics and reports

Required Qualifications

• Bachelor's degree in Business or related Technical field preferred, along with 1-3 years of experience or equivalent combination of education and experience
• Experience in Customer Complaint Management within the Medical Device industry preferred
• Technical aptitude with a basic understanding of mechanics and manufacturing processes
• Basic knowledge of quality systems including procedures and documentation
• Flexibility and adaptability in dynamic environments with the ability to collaborate across various departments