Product Design Lead

Job Summary

A company is looking for a Product Design Lead (Support Experience).

Key Responsibilities

• Lead design initiatives for internal-facing support tools, enhancing agent experiences
• Craft scalable experiences for various internal personas and workflows
• Collaborate with cross-functional teams to define requirements and validate design ideas

Required Qualifications

• Experience in design leadership with a focus on user-centered design
• Strong portfolio demonstrating design thinking and execution
• Ability to manage and mentor other designers
• Proficiency in design tools such as Figma and Usertesting.com
• Experience in enterprise UX and designing for complex systems