Product Implementation Manager
Job Summary
Leading a remote team of support specialists, the full-time Product Implementation Manager will oversee the LeasingOS support operations, manage the support ticket lifecycle, and drive process improvements while fostering a collaborative team environment.
Key responsibilities
- Lead, mentor, and develop a team of support specialists while establishing workflows and performance metrics
- Oversee the end-to-end support ticket lifecycle and implement best practices for ticket management
- Maintain deep knowledge of the LeasingOS product to assist brokers and resolve technical issues effectively
Required qualifications
- Bachelor's degree or equivalent experience
- 2+ years of people management experience in customer or tech support
- Strong mentoring skills with a focus on integrity and team confidence
- Ability to learn and troubleshoot complex product issues
- Proven track record of improving operational efficiency and implementing best practices
Complete Job Description
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