Product Implementation Specialist

Job Summary

A company is looking for a Product Implementation Specialist responsible for supporting the implementation and onboarding of solutions.

Key Responsibilities

• Guide customers through the implementation process and analyze testing activity
• Support onboarding for self-service clients and manage customer requests
• Monitor customer journey dashboards and generate reports on implementation trends

Required Qualifications

• Bachelor's degree or equivalent experience
• 2+ years in implementation, customer success, or technical support
• Experience analyzing customer data and driving engagement strategies
• Experience in healthcare technology or SaaS environments is preferred
• Proficiency in Salesforce and Excel