Product Management Lead
Job Summary
Owning the product strategy and roadmap for service communications, the full-time remote Product Management Lead will drive the evolution of a scalable, data-driven orchestration platform while connecting communications infrastructure to measurable business outcomes.
Key responsibilities
- Define and drive the roadmap for member communications capabilities across various use cases, linking them to member experience and business outcomes
- Evaluate orchestration platforms and lead build-vs-buy decisions in collaboration with cross-functional teams
- Establish a measurement framework to define success metrics for communications capabilities and ensure timely, relevant, and clinically appropriate member communications
Required qualifications
- 10+ years of product management experience in consumer-facing, platform, or marketing-technology domains
- Proven ability to connect product decisions to business outcomes such as activation, conversion, and operational efficiency
- Hands-on experience with communications, lifecycle, or customer engagement platforms
- Strong technical fluency to engage with engineering and data teams on architecture and implementation
- Experience leading vendor evaluations and cross-functional capability investments
Complete Job Description
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