Product Management Specialist

Job Summary

A company is looking for a Product Manager, Portal Support & Training Specialist.

Key Responsibilities

• Respond to customer and internal inquiries related to portal functionality
• Troubleshoot and resolve portal issues while developing and delivering training programs
• Engage with stakeholders to gather feedback and provide insights to improve portal usage

Required Qualifications

• Bachelor's degree in Business or a related field
• At least 3 years of experience in customer support or training, ideally in a technical environment
• Strong troubleshooting and analytical skills
• Proficiency with customer support software and tools
• Willingness to occasionally travel for training sessions