Product Manager

Job Summary

A company is looking for a Product Manager III to drive customer service capabilities through innovative product management and AI technologies.

Key Responsibilities

• Drive product vision and strategy for Salesforce Service Cloud initiatives, optimizing internal tooling and customer experiences
• Spearhead AI discovery and prototyping to enhance operational efficiency and user experience
• Leverage data and business intelligence to define KPIs, measure product success, and create actionable roadmaps

Required Qualifications

• 3 to 5 years of experience in Product Management, Data Analytics, or Business Intelligence
• Hands-on experience with Salesforce Service Cloud
• Proven skills in AI product discovery and rapid prototyping
• Exceptional stakeholder management and negotiation skills
• Analytical mindset with the ability to use data for decision-making and product performance tracking