Product Manager, California

Job Summary

Leading in-product customer experience initiatives, the full-time remote Product Manager, California will drive feature adoption, customer engagement, and retention through strategic onboarding and in-platform guidance while collaborating with cross-functional teams.

Key responsibilities

• Own in-product engagement tools such as tooltips, tours, and checklists to enhance user experience
• Identify and address friction points in onboarding and platform usage to improve customer activation and retention
• Lead product initiatives from discovery to launch, ensuring effective communication across teams

Required qualifications

• 3+ years of Product Management experience in SaaS, AdTech, MarTech, or related fields
• Proven experience in improving onboarding and feature adoption within software products
• Hands-on experience with in-product engagement platforms like Pendo or Intercom
• Strong understanding of designing and optimizing onboarding flows and product tours
• Ability to independently manage initiatives from concept through launch