Product Manager - CCaaS

Job Summary

As a full-time Manager, Product - CCaaS, this role will manage client relationships and lead multidisciplinary teams to develop contact center technology solutions, working in a hybrid or remote capacity within the U.S.

Key responsibilities

• Build strong client relationships and lead teams to align solutions with product vision and customer experience outcomes
• Collaborate with cross-functional teams to iteratively deliver contact center products while managing time and budget constraints
• Establish and manage complex requirement backlogs across various contact center platforms

Required qualifications

• 7+ years of experience in the software development industry in roles such as Product Owner or Product Manager
• 2+ years of leadership experience, including team management and individual development
• Experience with contact center solutions like Genesys, Amazon Connect, or Five9
• Demonstrated experience managing software projects with complex scopes across multiple stakeholders
• Strong financial acumen with experience in managing project constraints