Product Manager - CCaaS

Job Summary

To drive customer experience transformation, the full-time Manager, Product - CCaaS will build client relationships, lead multidisciplinary teams, and manage product roadmaps for contact center technology solutions in a hybrid or remote capacity within the U.S.

Key responsibilities

• Build strong client relationships and lead teams in delivering solutions aligned with product vision and customer experience outcomes
• Collaborate with cross-functional teams to iteratively deliver contact center products within time and budget constraints
• Establish and manage complex requirement backlogs across various contact center platforms

Required qualifications

• 7+ years of experience in software development in roles such as Product Owner or Product Manager
• 2+ years of leadership experience, including team management and development
• Experience with contact center solutions like Genesys or Amazon Connect
• Demonstrated experience managing software projects with complex scope across multiple stakeholders
• Strong financial acumen with experience in managing project constraints such as time and budget