Product Manager - CCaaS

Job Summary

Leading cross-functional teams, the full-time Manager, Product - CCaaS will build strong client relationships and deliver contact center solutions that align with product vision and customer experience outcomes, while working in a hybrid or remote capacity within the U.S.

Key responsibilities

• Build strong client relationships and lead teams in developing solutions that align with product vision
• Collaborate with international teams to iteratively deliver contact center products within time and budget constraints
• Establish and manage complex requirement backlogs across various contact center platforms

Required qualifications

• 7+ years of experience in software development in roles such as Product Owner or Product Manager
• 2+ years of leadership experience, including team development
• Experience with contact center solutions like Genesys or Amazon Connect
• Demonstrated experience managing software projects with complex scope across multiple stakeholders
• Strong financial acumen with experience in sizing solutions and managing project constraints