Product Manager - CCaaS

Job Summary

Leading multidisciplinary teams, the full-time Manager, Product - CCaaS will build strong client relationships and oversee the development of contact center solutions, working in a hybrid or remote capacity within the U.S.

Key responsibilities

• Build strong client relationships and lead teams in developing solutions that align with product vision and customer experience outcomes
• Collaborate with cross-functional teams to iteratively deliver contact center products within time and budget constraints
• Establish and manage complex requirement backlogs across various contact center platforms

Required qualifications

• 7+ years of experience in the software development industry in roles such as Product Owner, Product Manager, or Technical Business Analyst
• 2+ years of leadership experience, including team management and individual development
• Experience with contact center solutions like Genesys, Amazon Connect, or Five9
• Demonstrated experience managing software projects with complex scope across multiple stakeholders
• Strong financial acumen with experience in sizing solutions and managing project constraints