Product Manager, Client Support

Job Summary

A company is looking for a Product Manager, Client Support.

Key Responsibilities

• Define and drive the long-term product strategy for the Client Support tooling ecosystem
• Lead the product strategy for customer-facing contact surfaces to enhance automation and efficiency
• Translate operational challenges into prioritized product requirements and measurable outcomes

Required Qualifications

• 5+ years of Product Management experience with a focus on internal tooling or customer service technology
• Strong understanding of the impact of internal tools on operational efficiency and client outcomes
• Exceptional analytical skills for interpreting complex operational data
• Sufficient technical fluency to collaborate effectively with engineering teams
• BA/BS degree or equivalent experience