Product Manager, CRM

Job Summary

Owning the end-to-end lifecycle management functions, the full-time salaried Product Manager, CRM will manage the CRM and lifecycle roadmap, oversee enterprise CRM capabilities, and lead cross-functional teams to drive strategic alignment and product execution.

Key responsibilities

• Manage the CRM and lifecycle roadmap, including day-to-day backlog across all products in the B2B2C enterprise platform
• Lead a cross-functional development team in an Agile environment, ensuring effective delivery and stakeholder communication
• Conduct customer discovery to identify problems, validate solutions, and define value for enterprise clients and end users

Required qualifications

• 5+ years of product management experience in an Agile environment
• Experience with CRM, lifecycle, or marketing automation products at scale
• Strong customer research skills with the ability to translate insights into user stories and requirements
• Proven prioritization and stakeholder management skills
• Familiarity with Jira and Atlassian tools