Product Manager Customer Care

Job Summary

A company is looking for a Product Manager, Customer Care.

Key Responsibilities

• Serve as a subject matter expert and primary contact for stakeholders regarding assigned products
• Assess business needs for process improvements and provide recommendations to leadership
• Develop and conduct user training for new or enhanced products and participate in product demonstrations

Required Qualifications

• Bachelor's degree or equivalent work experience required
• Knowledge of relevant systems and processes with typically 2 years of experience
• Experience in guiding and educating associates in lower-level roles
• 3 years of experience in the pharmacy benefit management industry preferred
• Intermediate to advanced experience with Microsoft tools and relevant reporting tools preferred